Cancellation & Refund Policy

1. Scope

This policy applies to entry and registration fees paid through Clutch for tournaments, leagues and community games. Entry fees are set by the organiser of each event; Clutch collects them on the organiser's behalf.

2. Entry fees are non-refundable once confirmed

A place in an event is limited, and confirming your registration takes it out of circulation for other players. Once your registration is confirmed, the entry fee is non-refundable, except in the circumstances listed in Section 3.

This includes withdrawing from an event, being unable to attend, arriving late, being disqualified, or losing a match.

3. When we do refund in full

You are entitled to a full refund of the entry fee if:

• The organiser cancels the event, or cancels the category you registered for.
• The organiser postpones the event to a new date and you tell us within 7 days of the change being announced that you cannot attend the new date.
• You were charged more than once for the same registration, or charged a different amount from the one shown at checkout.
• Your payment was debited but your registration was never confirmed because of a technical or payment failure.
• The organiser rejects your registrationafter payment — for example because the category is full or you are not eligible for it.

4. How refunds are paid

• Refunds are issued by Rogers Inc to the original payment method only— the same card, UPI ID, wallet or bank account used to pay. We cannot redirect a refund to a different account.
• Approved refunds are processed within 5 to 7 business days. Your bank or card issuer may take additional time to post the credit to your statement.
• Refunds are made in Indian Rupees (INR) for the full amount paid.
• Where an event is cancelled, we begin refunds without you needing to ask, and confirm by notification and email.

5. How to request a refund

Email clutch.united.hq@gmail.com or call +91 97240 21727 with:

• Your registered mobile number
• The event name and category
• The payment reference or order ID shown on your registration
• The reason for the request

We acknowledge refund requests within 2 business days and tell you the outcome within 5 business days. If a request is declined, we explain why.

6. Cancelling your registration

You can withdraw from an event at any time before it starts, from the app. Withdrawing frees your place for another player but does not by itself entitle you to a refund — see Sections 2 and 3.

7. Disputes

If you are unhappy with a refund decision, reply to our response and it will be reviewed by our grievance officer, whose details are on our Contact page. You retain any rights you have under the Consumer Protection Act, 2019.